Effective 20 July 2026
Support
Help with Then We and a direct way to contact the developer.
Support email: hello@thenwe.app. Privacy enquiries: privacy@thenwe.app.
Before contacting us
Check that the app is up to date, restart it, and confirm that camera, photo, or microphone permission is enabled for the feature you are using.
Your archive
The first release stores archive content on the device and does not require an account. We cannot restore local memories from our server. Create a manual backup in the app and keep it in a location you control.
What to include
Describe what happened, the steps that reproduce it, device model, operating-system version, and app version. Screenshots are useful when they do not reveal private family content.
What not to send
Do not email children’s photos, recordings, archive backups, passwords, payment details, or other sensitive information. We will never ask for your password.
Response
We read every support message and use reports to improve the app. Response times may vary during the prelaunch and early-release period.